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Welcome to The Loppist. Browsing on The Loppist is free and does not require an account. 

What is The Loppist?

The Loppist is an online destination that tells stories behind interesting design objects and creators, curated across across fashion, home and art. Browse and buy from shoppable editorials on The Loppist, designed to take shoppers on the journey of an object from idea to form.

What does The Loppist sell?

The Loppist sells premium design goods that may be limited editions or one-of-a-kind that range from fashion, accessories, homeware, furniture to art work.

How can I trust buying on The Loppist?

We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. When you purchase an item on The Loppist, we hold your payment safe until you tell us you’ve received your order. Only then do we release your payment to the seller. We select our creators with care and we stand behind every purchase made on The Loppist so that you can buy with confidence.

Can I sell at The Loppist?

We’re always looking for interesting creators making great design creations that comes with a story to tell. Currently, only featured creators are allowed to sell with The Loppist. We are working towards launching the open section of our marketplace. If you are interested in being featured, or want to sell on The Loppist, please apply here.

Account

Why am I required to register before making a purchase?

Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily. 

How do I set up my account?

Steps for creating your account:

  1. From The Loppist homepage, click the button that says "Connect with Facebook" or "Sign up with email."

  2. Click "Allow" to grant The Loppist access to your Facebook accounts.

  3. Next, set a password for your The Loppist account. (This does not have to be the same as your Facebook password.)

Now you’re all set! Take a look around the site. Love, share, and send us your input at support@Loppist.com. We’d love to hear from you!

By default your The Loppist account is set to the email attached to the network with which you signed up, but it can be easily changed.

I want to change my account info 

You’ll find everything you need in your dashboard. On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select "Account settings". You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from The Loppist.

I forgot my password, how can I get a new one?

It happens to the best of us. Go to this page so you can set a new one.

Can I make my own list of favourite products? Where can I see it?

Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

How can I make sure to get the emails you send me?

To be sure that emails from us get straight to your inbox, you need to whitelist "Loppist.com" before we send an email to you. To do so, go to your email account and add us to your contacts, contact list, whitelist, create a filter or whatever it is called by your email provider. Of course you can always revert this whenever you decide.

Gmail:

  • Click Settings -> Filters Tab -> Create A New Filter

  • Insert @Loppist.com to the "From" field and click "Next Step"

  • Choose "Never send it to Spam" and click "Create Filter"

Yahoo Mail:

  • Click Options -> Mail Options -> Filters

  • Click Add Filter

  • Choose a Name for the Filter

  • Select "Contains" for the "Sender" field

  • Insert @Loppist.com into the "Sender" field

  • Select "Inbox" in the "Move the Message to" field

  • Click Save Changes

There are similar options when you use other email providers.

 

Buying

What forms of payment does The Loppist accept?

We are accepting payment with Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

For more information, check out Stripe.com

Buying on The Loppist

When you buy something on The Loppist, the money goes into a neutral escrow account so the Seller does not get paid until you have received your product and had time to review it.

The funds are not released until 48 hours after The Loppist has gotten confirmation that you have received your item. So you can be confident that you will get what you bought and know that it is what it is advertised to be.

How do I check the status of an order?

In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.

To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.

If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.

How do I find the order number?

To find your order number, click on orders in the drop down menu under your profile picture. Select the specific order and then order details to view the order number, a combination of letters and numbers.

  1. Click on orders.

  2. Click on the specific order you’d like to view.

  3. Click on order details.

  4. The order number is the set of letters and numbers on the left side of the page.

Can I cancel my order, or part of it, once it’s made?

If you want to cancel an order once it has been made, please contact us at support@Loppist.com as soon as possible and we will do everything we can to help you.

What is your return policy?

The Loppist often works with independent creators who produce handmade and made-to-order product after your order is placed, therefore The Loppist generally do not handle returns or refunds for products on The Loppist, unless stated otherwise.

If any of the following circumstances pertains to your order, please contact us ASAP and send a clear picture of the damage within 24 hours of delivery to support@Loppist.com so that we can help you with your order:

  • damaged item

  • wrong item

  • missing item

  • item received is not as described

Your satisfaction remains our top priority, and if you have any issue please contact us at support@Loppist.com with your order number and we’ll do our best to assist you. We’re not responsible for any lost or damaged items.

Thank you for your understanding.

How long does it take for me to get a refund?

We will refund your payment within 1-3 weeks after you have sent the goods back to us. Please note that there might be a delay for the money transfer depending on your credit card company.

Why are the items in my cart no longer available?

Many items on The Loppist are available limited quantities, and some are one-of-a-kind. Because of that, items left in your shopping cart may sell out before you’re able to make your purchase.

If a product that you desire to buy is no longer available, you’re welcome to contact us directly at support@Loppist.com to see if they have additional and/or similar items available.

What is the review period?

Buyers have 48 hours after they receive the item to launch any formal complaints. After that review period, the money is automatically released to the seller. The Loppist is automatically notified by the shipping company when the item is delivered.

When you buy something on The Loppist, the money is transferred into a neutral escrow account so that the seller knows you have paid, but has not received your payment. After the shipping company’s tracking system notifies The Loppist that you have received your package, you then have 2 days to review it and make sure that everything is okay.

This way, the buyer knows that the seller will ship and the seller knows that the buyer will pay.

You can be comfortable buying from a new seller or purchasing expensive items because you know that the seller does not get paid if they do not ship your product.

How do I contact the creator?

We’re working on a messaging system. In the meantime, if you need to contact a creator please email us at support@loppist.com for help.

Can I purchase on Loppist using my mobile device?

Yes, we have a responsive site optimized for your device’s (iPhone, iPad, and all Android) mobile browser. However, we We’re working on a messaging system. In the meantime, if you need to contact a creatorplease email us at support@Loppist.com for help.

Why is my credit card getting declined during checkout?

We know how frustrating it can be when a credit card payment isn’t approved. In order to ensure that your card is approved, read our list of common issues and resolutions.

  1. Verify the payment information entered on your order. Did your billing address change recently? Did you get a new card with a new expiration date? If you used a credit card on file with your account,you may need to update some of the information. If you’re using your credit card for the first time,make sure you entered your card information correctly.

If you’re still getting declined, the easiest alternative is to try using another credit card check out.

Otherwise you could also,

  1. Review your bank’s payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high-value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
  2. Review your bank’s daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
  3. Contact your bank about payment authorizations, reserved funds, and charges. When you place an order with Loppist, we contact your card’s issuing bank to verify the purchase. This is communicated via a full authorization for the amount of the purchase.
  4. If your payment is declining due to a lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorizations to free up funds in your account.
  5. Register your prepaid credit card. If you’re using a prepaid credit card or gift card, you’ll need to register your personal information with the card issuer before checking out. If you registered the card with the issuing company, you can then enter your card number, expiration date, CCV number, and billing address to complete checkout.

If your card is still not approved, please contact your bank or credit card provider for further assistance.

Shipping

What is the shipping policy?

The products are delivered directly from the creators to your doorstep. The Loppist doesn’t handle any direct shipping at this moment, but we pre-screen and only carefully select creators who are deemed reliable / trustworthy and have previous experience shipping their creations.

We work with our creators to use recommended and trusted shipping carriers for our featured sellers, but this may vary if the seller has a trusted / better alternative he/she is comfortable with.

In case of any concerns, please reach out to us at support@Loppist.com

Which countries do we ship to?

This depends on the creator and the nature of the products. We try to collaborate with creators who ship worldwide but some products might not be available to ship to your country. The countries that is available for shipping is clearly indicated in the product or check out page.

How much will the delivery cost me?

This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

The delivery time depends on the distance between you and the creator. Our creators offer regional to worldwide shipping depending on the product. The expected delivery time is clearly stated on the product page, and on the checkout page.

The seller can select 4, 7,14 or 21 days for shipping and handling times. It will vary depending on the item as handcrafted goods may take more time to create and ship.

See the terms and conditions page for more specific information regarding delivery times.

Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.

How do I track my orders?

We require all orders to be shipped with a valid tracking number. You can track the delivery of items ordered online by using the tracking number you receive in an email when your item is shipped. You can also view the status of your orders in your The Loppist account, or follow the progress of the delivery step by step through the shipping carrier’s site.

I made an order of several products; will they arrive at the same time?

The products are delivered directly from the creators to you. This means the products you ordered, for example, from a Swedish designer will arrive separately from the ones ordered from a German designer.  

How do I specify multiple shipping addresses?

Unfortunately right now you can only specify one shipping address for your entire order with one seller. If you want to designate that items be sent to multiple different addresses (for example: you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase those items separately in two different orders with the same seller.

If you wish to have an item shipped directly to the gift recipient, you can enter the recipient’s mailing address during the Checkout process. Make sure to let the creator know the order is a gift being sent directly to the gift recipient; you can do this by adding a note to the creator during the Checkout process.


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